MM-023

Interpersonal Communication Skills

This one-day intensive, “The Art of Strategic Connection,” is designed to shift communication from a “soft skill” to a “Precision Tool.” We move from the mechanics of the voice to the psychology of the listener, ending with the mastery of difficult conversations.

Duration: 1 Day (6 Hours)

By Mr. Johar

Last updated 04/2026

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Overview

Workshop: The Art of Strategic Connection

From Information Exchange to Influence

Success has only Three Steps:
- Step 1: Communication
- Step 2: Communication
- Step 3: Communication
Communication has Three Parts:
- Part 1: Vocabulary – 7 %
- Part 2: Delivery – 23 %
- Part 3: Personality – 70 %

Module 1: Objective

Having an understanding or communication processes.
Understanding behavioural issues in communication processes.
Making progress in their interpersonal and intrapersonal communication.
Bring austerity in their communication and
Improving their nonverbal, presentation, writing and listening skills.

Module 2: Process:

Art of Listening
Communication Processes
Interpersonal Communication
Intrapersonal Communication
Managing communication in small and large groups
Role of Nonverbal Communication
Managing Conflicts
Negotiation Skills
Effective Written Communication
Insights from Indian wisdoms of Shrimad Bhagavad Gita

Module 3: The Anatomy of an Echo: The Communication Loop and the “Listener’s Bias.”

Module 4: The Architecture of Impact

Module 5: Decoding the Unspoken

Module 6: The Conflict Architect: Communication Mastery Matrix

Tool	Technique	Desired Outcome
Active Listening	The “Echo” Summary	Trust & Rapport
The Power of 3	Structural Brevity	Retention
Down-speaking	Flat Tonal Ending	Authority
L.E.A.P.	Empathy -> Pivot	Conflict Resolution

Module 7: The Communication Repair Protocol (The “Relational Reset”) for immediate professional recovery.

- Step 1: The “Clean Ownership” (No Excuses):
- Step 2: The “Impact Check” (Validation)
- Step 3: The “Future-Facing Pivot” (The Re-Build)
- The Repair Matrix: What to Say vs. What they Hear

The Situation	The High-Status Repair Script	The Psychological Result
You spoke over them.	“I realized I cut you off there. Please, finish your thought—it’s important I hear the full context.”	They feel valued and respected.
You gave wrong info.	“My previous data was inaccurate. I’ve corrected the blueprint here. Accuracy is my priority.”	They see you as honest and reliable.
You lost your cool.	“I let my frustration get the better of my tone. Let’s reset. I’m focused on the solution now.”	They see emotional intelligence.
You forgot a detail.	“That slipped through my filter. I’ve noted it now to ensure it’s integrated moving forward.”	They feel the “Architecture” is secure.

- The “Emergency Stop” Rule

Module 8: The Public Speaking Body Language Cheat Sheet: The Architect’s Stage Presence is built on the principle of “Calculated Stillness.”

The Foundation (Feet & Stance)
The Command Center (Hands & Arms)
The Connection (Eyes & Face)
The “Stage Authority” Matrix

Body Part	The “Nervous” Habit	The “Architect” Shift	The Psychological Impact
Shoulders	Hunched/Raised	Rolled back and down	Projects calm and breathing room.
Chin	Tucked down	Parallel to the floor	Signals that you are not intimidated.
Hands	Hidden in pockets	Visible and expressive	Builds trust (Evolutionary survival).
Eyebrows	Furrowed (Stress)	Neutral/Slightly raised	Signals “Interest” and “Invitation.”

Module 9: The “Architect’s 60-Second Pre-Stage Ritual

Module 10: Excellence in Corporate Communication

Objective:
- The program is aimed at perfecting communication skills of senior level employees in various forms of communication so that they can evolve themselves will better communications skills and therefore enable, foster, create understanding and trust necessary to be an effective leader who can be more confident at work, take sound decisions and work effectively by getting things done by other people.

Module 11: Process